If anything goes wrong with your GTRO, please do the following:
- Send us an e-mail with a precise description of your problem.
If it makes sense, send us a photo or a short video from your mobile so that we can fully understand what the problem is.
- We will reply to your e-mail within one working day.
- If we cannot help you to resolve the problem yourself or with a bike shop’s help, we will send you a new GTRO on our cost.
- We will also ask you to send your non-functioning GTRO to us so that we can check it and avoid similar problems in future.
We believe these rules are simple and fair. We are going to do our best to make you satisfied with your GTRO!